GE Aviation has made a decision to consolidate their Engine Tooling distribution business, GE Structured Services, LP (GESS), into their Aviation Headquarters operations in Cincinnati, OH.  The new organization within GE Aviation is called Customer Tooling Solutions.

 

Effective 01-Jan-2007, GESS’s operations have fully transitioned to GE Aviation Customer Tooling Solutions (CTS).  Customer Tooling Solutions will market and support engine tooling and ground support equipment previously managed by GESS.

 

The business contact information for Customer Tooling Solutions inquiries, quotations, orders, and service/support is:

 

GE Aviation – Customer Tooling Solutions

1 Neumann Way, MD Room 310

Cincinnati, Ohio 45215-6301

 

Email:

 

-          For ease and speed of processing quotations for tooling & ground support equipment, email aviation.toolingorder@ge.com. 

New Summer ‘07- you will receive an automatic acknowledgement to let you know that your request has been received if you send an email to the above address.

 

In addition, Customer Tooling Solutions is fully integrated with the GE Aviation Customer Support Center (CSC) and can be contacted through the CSC:

 

Phone:    (513) 552-3272 (Int.) or 1-877-432-3272 (U.S.)

Fax:        (513) 552-4944 (Int.) or 1-877-432-4944 (U.S.)

 

Phone:

 

-          Call GE Aviation Customer Support Center (CSC):

New Summer ‘07- Customer Tooling Solutions is more clearly identified and integrated into the CSC.

 

Just dial 513-552-3272 or 1-877-GEAE-CSC (432-3272). 

 

At the prompt, select the number “6” on your telephone keypad for “Tooling”.  Then if you need tooling technical support (technical questions, manual questions), select the number “2” on your telephone keypad; otherwise stay on the line for all other tooling inquiries (availability, price, order status, etc.).

 

or

 

-          Call direct line to GE Customer Tooling Solutions (CTS):

Just dial 513-552-5740 (New central contact number) 

 

Again, if you need tooling technical support, select the number “2” on your telephone keypad; otherwise stay on the line for all other tooling inquiries.  In either case, we expect to connect you to a customer service agent or to a CTS specific voicemail

New Summer ‘07 - The voicemail will be forwarded to our email inbox as well.

           

 

Contact your Customer Account Manager (CAM) directly:

 

As an alternative to above you may contact the following Customer Account managers directly (primarily aligned by region):

           

   Commercial Engine Product Lines

      

  Military Product Lines

 

 

Distribution Center

Tooling Solutions will maintain the same Vineland, NJ distribution center formerly used by GESS.  Deliveries and returns will continue to occur from that address.  For reference, the distribution center address is:

 

            For hardware delivery/returns only:

                        GE Aviation – Customer Tooling Solutions

                        1299 West Forest Grove Road, Door #3

                        Vineland, NJ  08360

 

We hope one of these methods is easy for you to use and improves your experience in doing business with GE Customer Tooling Solutions.  Again, we thank you for your interest and in choosing CTS.  GE is fully committed to supporting its customers, and welcomes any questions or inputs in fulfillment of this effort.